Terms of Service and Privacy Policy
Last updated: [09/28/2026]
At ACG Glass & Metals, we respect and protect the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. We are committed to complying with privacy regulations, including the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal data is ACG Glass & Metals, located at 7830 Byron Dr Ste 4, West Palm Beach, FL 33404. You can contact us at any time via email at [email protected].
2. Information We Collect
We may collect the following personal information from users:
- Contact Information: Name, email address, phone number, and physical address.
- Browsing Data: Through Facebook Pixel and Google Analytics, we collect information about your activity on our website, such as pages visited, time spent on the site, device type, IP address, and more.
3. Purpose of Data Processing
We use the information collected for the following purposes:
- Responding to Inquiries: To process requests for estimates and provide accurate quotes to our clients.
- Personalized Advertising: We use data collected through Facebook Pixel and Google Analytics to create targeted and relevant advertising for our users.
- Website Improvements: To evaluate and improve the functionality and user experience of our website.
4. Legal Basis for Processing
The processing of your personal data is based on:
- Consent: For the collection and use of cookies or sending personalized marketing information.
- Contractual necessity: To process estimate requests and respond to inquiries.
- Legitimate interest: To improve the user experience and optimize our marketing campaigns.
5. Data Sharing
We do not share your personal information with third parties unless required by law or necessary to fulfill a contract or service.
6. Data Retention
We retain your personal information for a period of 12 months or as long as necessary to fulfill the purposes for which it was collected. After this period, your data will be securely deleted.
7. Data Security
We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, loss, alteration, or destruction. These measures include SSL encryption and secure passwords.
8. User Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: You can request access to the personal information we hold about you.
- Right to rectification: You can request correction of any inaccuracies in your data.
- Right to erasure: You can request the deletion of your personal information under certain circumstances.
- Right to restrict processing: You can ask us to limit the processing of your data in certain situations.
- Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to object: You can object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at [email protected].
9. Cookies and Tracking Technologies
We use cookies and tracking technologies such as Facebook Pixel and Google Analytics to:
- Evaluate and improve the performance of our website.
- Create personalized ads and enhance user experience.
You can configure your browser to reject cookies or accept certain cookies. However, this may affect the functionality of some parts of our website.
10. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure that it is adequately protected by legal transfer mechanisms such as standard contractual clauses.
11. ACG Glass Mobile App
Our ACG Glass app for iPhone lets anyone request an estimate, and lets our customers and our team sign in to their accounts.
Estimates. When you ask for a price in the app, we collect the details you enter (name, email, phone number and, if you add it, the installation address) together with the options and measurements of your project. We use them to prepare your estimate, send it to you and follow up about your project.
Customer accounts. You can sign in with your email and password, or with a one-time code we text to the phone number we have on file. We use your account to show you your upcoming appointments.
Team accounts. ACG staff sign in to see their daily schedule, let customers know they are on the way, add notes and upload job photos to the customer’s project. The camera is used only for those job photos.
Service providers. The app only talks to our own systems. Text messages are delivered through our SMS provider, and the addresses you type are completed with Google Maps. We do not sell your information, and the app does not track you or show ads.
Keeping and deleting your data. We keep estimate and project records for as long as we need them to serve you and to meet our legal obligations. To ask us to delete your account or your data, email [email protected].
12. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new “last updated” date.
13. Contact
If you have any questions about this Privacy Policy or the handling of your personal data, you can contact us at any time via email at [email protected].