(561) 584-8485
7830 Byron Dr Ste 4, West Palm Beach, FL 33404

Terms of Service and Privacy Policy

Last updated: [10/08/2026]

At ACG Glass & Metals, we respect and protect the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. We are committed to complying with privacy regulations, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is ACG Glass & Metals, located at 7830 Byron Dr Ste 4, West Palm Beach, FL 33404. You can contact us at any time via email at [email protected].

2. Information We Collect

We may collect the following personal information from users:

  • Contact Information: Name, email address, phone number, and physical address.
  • Browsing Data: Through Facebook Pixel and Google Analytics, we collect information about your activity on our website, such as pages visited, time spent on the site, device type, IP address, and more.

3. Purpose of Data Processing

We use the information collected for the following purposes:

  • Responding to Inquiries: To process requests for estimates and provide accurate quotes to our clients.
  • Personalized Advertising: We use data collected through Facebook Pixel and Google Analytics to create targeted and relevant advertising for our users.
  • Website Improvements: To evaluate and improve the functionality and user experience of our website.

4. Legal Basis for Processing

The processing of your personal data is based on:

  • Consent: For the collection and use of cookies or sending personalized marketing information.
  • Contractual necessity: To process estimate requests and respond to inquiries.
  • Legitimate interest: To improve the user experience and optimize our marketing campaigns.

5. Data Sharing

We do not share your personal information with third parties unless required by law or necessary to fulfill a contract or service.

6. Data Retention

We retain your personal information for a period of 12 months or as long as necessary to fulfill the purposes for which it was collected. After this period, your data will be securely deleted.

7. Data Security

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, loss, alteration, or destruction. These measures include SSL encryption and secure passwords.

8. User Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of access: You can request access to the personal information we hold about you.
  • Right to rectification: You can request correction of any inaccuracies in your data.
  • Right to erasure: You can request the deletion of your personal information under certain circumstances.
  • Right to restrict processing: You can ask us to limit the processing of your data in certain situations.
  • Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to object: You can object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and tracking technologies such as Facebook Pixel and Google Analytics to:

  • Evaluate and improve the performance of our website.
  • Create personalized ads and enhance user experience.

You can configure your browser to reject cookies or accept certain cookies. However, this may affect the functionality of some parts of our website.

10. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that it is adequately protected by legal transfer mechanisms such as standard contractual clauses.

11. ACG Glass Mobile App

Our ACG Glass app for iPhone lets anyone request an estimate, and lets our customers and our team sign in to their accounts.

Estimates. When you ask for a price in the app, we collect the details you enter (name, email, phone number and, if you add it, the installation address) together with the options and measurements of your project. We use them to prepare your estimate, send it to you and follow up about your project.

Customer accounts. You can sign in with your email and password, or with a one-time code we text to the phone number we have on file. We use your account to show you your upcoming appointments.

Team accounts. ACG staff sign in to see their daily schedule, let customers know they are on the way, add notes and upload job photos to the customer’s project. The camera is used only for those job photos.

Service providers. The app only talks to our own systems. Text messages are delivered through our SMS provider, and the addresses you type are completed with Google Maps. We do not sell your information, and the app does not track you or show ads.

Keeping and deleting your data. We keep estimate and project records for as long as we need them to serve you and to meet our legal obligations. To ask us to delete your account or your data, email [email protected].

12. ACG Customer Portal and Sign in with Google

Our Customer Portal (portal.acrystalglass.com) lets our customers follow their projects: each step and its date, upcoming visits, the documents and invoices we share, project photos and their project manager. You can read more about it on our Customer Portal page.

Signing in. Customers sign in with a one-time code we send to the email or cell phone number we have on file, or with their Google account. We never ask for a password.

Sign in with Google. When you choose Continue with Google, Google shares with us your email address and the confirmation that it is verified. We use it only to match you with the customer contact we already have on file and to open your projects. It never creates an account. We do not receive your Google password, we do not store Google tokens, we have no access to your Gmail, contacts, calendar or files, and we do not use this information for advertising. We never sell it or share it with third parties.

ACG Glass & Metals’ use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

What we keep. When you sign in, we keep a record of the sign-in with your email or phone number, the date, your IP address and your browser type. We use it to keep you signed in on that device for up to 60 days and to protect your account. Sign-in codes are deleted after 7 days and expired sessions are removed automatically. To ask us to delete this information, email [email protected].

13. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new “last updated” date.

14. Contact

If you have any questions about this Privacy Policy or the handling of your personal data, you can contact us at any time via email at [email protected].