Terms of Service and Privacy Policy

Last updated: [09/19/2024]

At A Crystal Glass & Mirror, we respect and protect the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. We are committed to complying with privacy regulations, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is A Crystal Glass & Mirror, located at 7830 Byron Dr Suite 4, Riviera Beach, FL 33404. You can contact us at any time via email at [email protected].

2. Information We Collect

We may collect the following personal information from users:

• Contact Information: Name, email address, phone number, and physical address.
• Browsing Data: Through Facebook Pixel and Google Analytics, we collect information about your activity on our website, such as pages visited, time spent on the site, device type, IP address, and more.

3. Purpose of Data Processing

We use the information collected for the following purposes:

• Responding to Inquiries: To process requests for estimates and provide accurate quotes to our clients.
• Personalized Advertising: We use data collected through Facebook Pixel and Google Analytics to create targeted and relevant advertising for our users.
• Website Improvements: To evaluate and improve the functionality and user experience of our website.

4. Legal Basis for Processing

The processing of your personal data is based on:

• Consent: For the collection and use of cookies or sending personalized marketing information.
• Contractual necessity: To process estimate requests and respond to inquiries.
• Legitimate interest: To improve the user experience and optimize our marketing campaigns.

5. Data Sharing

We do not share your personal information with third parties unless required by law or necessary to fulfill a contract or service.

6. Data Retention

We retain your personal information for a period of 12 months or as long as necessary to fulfill the purposes for which it was collected. After this period, your data will be securely deleted.

7. Data Security

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, loss, alteration, or destruction. These measures include SSL encryption and secure passwords.

8. User Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You can request access to the personal information we hold about you.
• Right to rectification: You can request correction of any inaccuracies in your data.
• Right to erasure: You can request the deletion of your personal information under certain circumstances.
• Right to restrict processing: You can ask us to limit the processing of your data in certain situations.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and tracking technologies such as Facebook Pixel and Google Analytics to:

• Evaluate and improve the performance of our website.
• Create personalized ads and enhance user experience.

You can configure your browser to reject cookies or accept certain cookies. However, this may affect the functionality of some parts of our website.

10. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that it is adequately protected by legal transfer mechanisms such as standard contractual clauses.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new “last updated” date.

12. Contact

If you have any questions about this Privacy Policy or the handling of your personal data, you can contact us at any time via email at [email protected].